Refund Policy

Refund policy

RETURN POLICY

 

Last updated 06/11/2022

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be initiated within 7 days of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund. All returned items must be in new and unused condition, with all original tags and labels attached.

 

ALL SWIMWEAR, BODYSUITS, INTIMATES, JEWELRY, FACE MASKS, AND BEUATY PRODUCTS ARE FINAL SALE AND NON-REFUNDABLE.

 

  • Orders returned without meeting the above criteria are subject to a 20% restocking fee or we may decline the entire return.
  • Shipping and handling charges are non-refundable. 
  • Return shipping is the customer's responsibility unless it was a shipping error or a damaged item. 
  • Please allow High Horse Clothing Store 5 - 7 business days from the day we receive the returned package to process.
  • High Horse Clothing Store will email you after return has been processed to confirm what has been done.

 

 

RETURN PROCESS

 

To return an item, please email customer service at customerservice@highhorseclothingstore.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address: and mail your return to the following address:

 

High Horse Clothing Store, LLC High Horse Clothing Store, LLC

Attn: Returns

RMA #

199 Mills St NW Unit 101

Atlanta, GA 30313

EXCEPTIONS    

 

The following items cannot be returned or exchanged: 

 

  • Items that are not in the original packaging  
  • Items that have been worn or otherwise used
  • Items that were opened   
  • Items cannot be returned after 7 days

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

 

Please Note

           

  •    Items must be unused
  •    Items must be in original packaging

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

customerservice@highhorseclothingstore.com